The hospital complaints system: a case for urgent treatment?

Parliamentary and Health Service Ombudsman

This report highlights systemic problems leading to missed opportunities to learn from mistakes and make NHS hospitals better. A 2012-13 analysis of the main reasons why patients, their families and carers brought their complaint to the ombudsman after their hospital has failed to deal with it include poor explanations, no acknowledgement of mistakes, inadequate financial remedy and unnecessary delays.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s