Think again: action needed to reduce missed appointments

NHS hospitals should make more use of innovative solutions to tackle the number of people who miss their appointments, Health Minister Simon Burns urged today.

Good progress was made last year to reduce the number of missed outpatient appointments by over 250,000 against a background of rising demand. Over 800,000 more patients had an appointment last year.

However, during 2011/12 there were still around 5.5 million missed appointments in the NHS. Overall the NHS carried out nearly 53 million outpatient appointments – meaning more than one in ten appointments were did-not-attends.  Read the full story

also from the Guardian

The Department of Health announced this week that hospital trusts have been using innovative methods, including text messaging and Skype to reduce the number of missed appointments. The department says the number of missed outpatient appointments fell by more than 250,000 last year. The DH also reminded parents and pupils of the school nursing service as schools prepare for the new term.

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