10 million responses to the NHS Friends and Family Test

The NHS Friends and Family Test (FFT) has reached a memorable milestone today by achieving its ten millionth piece of feedback from patients.

Click image for article

Click image for article

Launched in April 2013 and now fully rolled out across the NHS, the FFT has allowed millions of patients to give invaluable feedback on their experiences of care and treatment in services throughout the NHS.

Library annual survey extended for a week

Click here for survey

Click here for survey

If you haven’t yet completed the Library and Knowledge Service’s annual survey, you still have time! We’ve extended the closing date for a week, so the new closing date is now 5pm on the 31st July 2015.

We’d like to hear any and all feedback from you on what you think of library services, how we can improve them and what resources you think are most useful to you.

Remember, our services are driven by you, the user, and without your help we can’t make them the best possible!

5 millionth feedback landmark for Friends and Family test

The NHS Friends and Family test has reached its 5 millionth piece of feedback, which is a landmark achievement in less than two years since its launch. It has quickly grown into the biggest ever collection of patient opinion in any health service anywhere in the world and gives staff the ability to react promptly and make swift and lasting improvements to care provided.

 

Healthcare Supervision App for doctors in training

The development and production of a novel Smartphone App to collect day-to-day feedback from doctors-in-training and their trainers

by TG Gray, G Hood, T Farrell – BMJ Innovations, 2015

Extract from BMJ Innovations 2015
Feedback drives learning in medical education. More regular multisource feedback would improve appraisal for doctors-in-training in the UK. Trainers currently receive little feedback on supervision they provide to doctors-in-training. Barriers against providing feedback include shortage of time and lack of clear mechanisms to do so.

View the app here at Google Play – unfortunately there are no reviews at present

Also featured on YouTube

Dementia Resource Toolkit survey

Please help by completing this online survey

The National Skills Academy for Health is focussed on providing practical, high quality training and skills development support for the healthcare support workforce. Following a number of requests from the sector we are looking at developing a resource toolkit to support the embedding of good #dementia care and awareness across the health sector.

We would really appreciate your feedback and ideas on what a dementia resource toolkit would look like and whether you think it would be something you would find useful. Please take a few minutes to complete our short survey – your feedback is important to us and much appreciated.

http://www.surveygizmo.com/s3/1615928/Dementia-Toolkit-Research

Library feedback

If you have visited the library since its move to New Alderley House, we would love to know what you think about the layout, the new drop-in space, journals, facilities, furniture, light, stock, accessibility, staff – in short, anything and everything you have an opinion on.

How to make your comments

  1. You may make your comments directly to this post
  2. or on forms held in the library
  3. or complete the form below to receive a personal response

We value all feedback from our users and will always do what we can to address issues which you bring to our attention.

Thank you

Great Feedback

This lovely feedback was recently received from one of our medical students who was moving back to Wythenshawe having come to the end of her placement here.

” .. what a great library this is – the best we’ve ever used .. 24 hour access amazing, always warm welcoming – lights on .. tea/coffee and great fiction as well as other stock … ”  

What are your impressions of our library?  Good or not so good, we would love to hear from you.  You can respond directly using the comment facility at the foot of this post.

Mastering Management in Healthcare: Improve your feedback technique

From Radcliffe Publishing

Introduction

In this issue of Mastering Management in Healthcare, it looks at the second of two areas that tend to provoke anxiety in managers old and new – giving feedback to staff and colleagues.

It is worth noting that most of us actually want to know how we are doing, and we look for opportunities to have our work recognised. As long as the process is handled with respect and dignity we don’t even seem to mind being told where we might need to improve. However, recent research shows that of the 77% of NHS staff in England who have access to appraisal, just over a third of those feel it is well structured and leaves them feeling valued(1). Judging by this, there still seems to be a barrier to giving good feedback.

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