Amber LQAF looking good

Thank you to everyone who took part in our annual library LQAFquestionnaire earlier this year. The data and feedback which you provided formed part of the evidence in our Library Quality Assurance Framework (LQAF) submission.  Last week, the results were published and we are pleased to announce our status in now Amber having scored 89% – only 1% short of our target Green status.



Murthy, Creech, Burgoyne, Stead, Babores; American Journal of Respiratory and Critical Care Medicine: May 2011

Journal: Conference Abstract

Follow-on patient satisfaction survey of Rapid Access Lung Cancer Clinic (RALC) 5 years after initiation

Authors: (Naveed) Royal Liverpool University Hospital, Liverpool, United Kingdom;  (Murthy, Creech, Burgoyne, Stead, Babores) Macclesfield General Hospital, Macclesfield, United Kingdom

Language: English

Abstract: Introduction: A one stop RALC was set up in our hospital in 2003. We surveyed patients’ satisfaction six months following initiation of the clinic (2004) showing a very good response. We have, now, re-surveyed patients’ satisfaction five years later (2009) using the same questionnaire to assess whether we have maintained similarly high patients’ satisfaction. Method: A questionnaire was posted to 38 randomly selected patients between January ’09 to March ’09 and the responses were sent back to us anonymously. Analysis was performed on parameters such as satisfaction with the information provided, understanding of diagnosis, time to ask questions, things which could be improved by doctors/nurse, things which could be improved in the clinic as a whole, seeing a McMillan nurse in the clinic and finding that helpful. These results were then compared to those in 2004. Results: The response rate was 30/38 (80%). Most patients continued to be happy with the level of information they were given (29/30 (97%)). All patients felt satisfied with their understanding of the diagnosis and the time available to ask questions. 24/30 (80%) patients saw a Macmillan lung cancer nurse on the day of the clinic in 2009.  All of them found it helpful and felt that was the right time to see a Macmillan nurse.
Majority of patients felt that nothing could have been improved upon by the doctor or nurse in the clinic (28/30 (93%)). As regards improvement in the clinic as a whole, only 5/30 (17 %) felt that there were things that could be improved upon. Most of these
comments related to waiting times from being seen in clinic to having CT scans and bronchoscopy later on that day. Below is a comparison of the above parameters between 2004 and 2009 (Graph 1). (Graph presented) Conclusion: This survey demonstrates that patients continue to remain highly satisfied with the level of service provided by this one stop clinic five years from its conception. A ‘one-stop’ RALC clinic significantly reduces time from first appointment to referral to a tertiary centre without reducing patient care and satisfaction.
NHS Evidence |
Page 7  Conference Information: American Thoracic Society International Conference, ATS 2011 Denver, CO United States. Conference Start: 20110513 Conference End: 20110518
Publisher: American Thoracic Society
Publication Type: Journal: Conference Abstract

Patients have their say – Friends and Family Test

Friends and Family Test

Patients will now be able to have their say about the care and treatment they receive in hospital, following the launch of the Friends and Family Test.

Patients admitted to East Cheshire NHS Trust’s hospitals will be given the opportunity to answer a single, simple question to gauge how well their expectations are being met. The question is ‘how likely is it that you would recommend this service to a friend or family?’ using an ‘extremely likely’ to ‘not at all likely’ scale.

The question is quick and easy, is used in other industries, and will enable hospitals to compare themselves and learn from the best. Hospitals will be required to achieve a 15% response rate. Responses will be made publicly available, alongside other measures of clinical quality, and will be useful to patients in making choices about their care.

A pilot will start on 28 January 2013, and be run in Wards 1 and 2 and A&E. Patients can respond online or by completing a paper copy. Each ward will have its own coded copies and post boxes will be placed at locations throughout the hospital. It is very important that all patients are encouraged to complete the survey on leaving the department, or to complete and return it when they get home.

Please see the link to the online survey:

Read more about the Friends and Family Test


Thinking about the Library – a chance to have your say

The Staff Library is drafting a new strategy and we’d like your views on the service we currently provide as well as your suggestions on what you’d like to see us deliver.

Taking no more than 7 minutes would you please complete the following online survey and let us know your views.  If you would prefer not to give your name, that’s fine and even if you haven’t used the Library for some time, that’s alright too – we’d still like to hear from you.

The survey will be available until Monday, 30th April 2012. 

Click on this link to start the survey: Staff Library Service Survey –  or if it doesn’t work you may prefer to copy and paste the following link into your browser